Warranty Policy
Warranty Policy – VGR Pakistan
At VGR Pakistan, we aim to provide genuine VGR grooming products and reliable after-sales support. This Warranty Policy explains the coverage, exclusions, and process for requesting warranty service for eligible products purchased from our official website, www.vgrpakistan.pk.
1. Warranty Coverage
Eligible products purchased from VGR Pakistan are covered by a 6-month repairable warranty, subject to the terms of this policy.
The warranty is intended to cover eligible manufacturing or technical faults that occur during normal use within the warranty period.
Our warranty is repair-based. It does not provide an automatic product replacement or refund. The reported fault must be assessed before warranty service can be approved.
2. Warranty Period
The warranty period is six months from the date of delivery, unless a different period is clearly stated for a particular product.
Customers should retain their order confirmation, invoice, or other proof of purchase to help verify the warranty period.
Warranty service is available for eligible products purchased directly from VGR Pakistan through www.vgrpakistan.pk.
3. What Is Covered?
Subject to inspection and approval, warranty service may cover:
- Verified manufacturing defects.
- Eligible internal electrical or technical faults arising during normal use.
- Functional problems caused by a manufacturing fault.
- Other repairable defects confirmed by our team to fall within the warranty coverage.
Coverage depends on the product, the nature of the fault, and the results of the assessment.
4. What Is Not Normally Covered?
The following issues are generally outside the standard warranty coverage:
- Damage caused by accidental drops, impacts, crushing, or mishandling.
- Damage caused by misuse or use contrary to the product instructions.
- Unauthorized repairs, disassembly, modifications, or alterations.
- Normal wear and tear, including ordinary deterioration of consumable parts.
- Cosmetic damage that does not result from a covered manufacturing fault.
- Problems caused by improper cleaning, storage, charging, or maintenance.
- Damage caused by liquids or moisture where the product is not designed or rated for that exposure.
- Requests based solely on a change of mind, appearance, colour, or personal preference.
- Skin irritation or sensitivity alone, without evidence of a manufacturing or product defect.
These exclusions do not remove any rights customers may have under applicable consumer protection law. Each claim will be assessed on its circumstances.
5. How to Make a Warranty Claim
If your product develops a technical problem during the warranty period, please follow these steps:
Step 1: Contact our support team
Contact VGR Pakistan using the details below. Include your order number, product model, and delivery date.
Step 2: Explain the problem
Describe the fault and when it started. Please share clear photos or a short video demonstrating the issue if requested by our team.
Step 3: Provide proof of purchase
Our team may request your order confirmation, invoice, or other information needed to verify the purchase and warranty period.
Step 4: Product assessment
We may need to inspect the product to determine the cause of the fault and whether it qualifies for warranty repair.
Step 5: Repair arrangements
If the claim is approved, our team will explain the applicable repair process and provide instructions for the next steps.
Please contact our team before sending a product for inspection or repair. Do not send it to an address unless our team has confirmed the arrangements.
6. Product Inspection and Warranty Repair
A product must be assessed before warranty repair can be confirmed. Not every malfunction necessarily results from a manufacturing defect.
If the reported fault is eligible and repairable under this policy, our team will guide you through the repair process.
If the assessment identifies accidental damage, misuse, or another issue outside the standard coverage, the claim may not qualify for warranty repair. Our team will explain the assessment and any available options.
Repair timelines depend on the nature of the fault, parts availability, and the applicable service arrangements. Our support team will communicate any available estimate.
7. Warranty Does Not Mean Automatic Replacement
The six-month warranty provides repair service for eligible, verified faults. It does not automatically entitle a customer to a new product or a refund.
A separate 7-day replacement policy may apply to an eligible, verified manufacturing fault reported within seven days of delivery, subject to the applicable policy terms and inspection.
For return or replacement eligibility, please read our separate Returns & Refund Policy.
8. Customer Responsibilities
To help us assess and process your claim, please:
- Provide accurate order and contact details.
- Keep proof of purchase.
- Describe the problem clearly.
- Follow the product's operating, cleaning, charging, and maintenance instructions.
- Provide photos, videos, or other reasonable information requested for assessment.
- Follow the instructions provided by our support team before sending a product for inspection or repair.
Where possible, keep the original packaging and accessories until the issue has been resolved.
9. Hygiene and Personal-Care Products
VGR products may include personal grooming appliances such as beard trimmers, hair clippers, shavers, epilators, and grooming kits.
For hygiene and safety reasons, a product's use or a customer's personal preference does not automatically establish eligibility for a return, replacement, or warranty claim.
If a product develops a suspected manufacturing or technical fault, please stop using it if continued use could be unsafe and contact our support team for assessment.
If you experience persistent or severe skin irritation, stop using the product and seek appropriate healthcare advice. Skin sensitivity alone does not establish a manufacturing defect.
10. Warranty Support and Repair Arrangements
If your product requires warranty assessment or repair, contact our support team before sending it anywhere.
Our team will explain the assessment procedure, repair arrangements, and any applicable instructions.
Warranty repair timelines depend on the nature of the fault, parts availability, and service arrangements for the particular product. Any available estimate will be communicated by our team.
11. Contact VGR Pakistan
For warranty questions or to request an assessment, contact us using the details below.
Website: www.vgrpakistan.pk
Email: support@vgrofficial.pk
WhatsApp: +92 320 9753799
Address: Shop #6, 7, 8, Bakht Plaza, Canal Road, Gulbahar No. 3, Peshawar, Pakistan.
Please include your order number and product model when contacting us so our team can assist you more efficiently.
12. Consumer Rights
This policy describes VGR Pakistan's standard warranty process. It does not limit any mandatory rights or remedies available to customers under applicable consumer protection laws.
If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
13. Policy Updates
VGR Pakistan may update this Warranty Policy when necessary. Any revised version will be published on this page with the updated terms.
Customers should refer to the version available on our website when submitting a warranty request.
Last updated: 20 October 2026