Shipping Policy

Shipping Policy – VGR Pakistan

At VGR PAKISTAN, we aim to deliver genuine VGR grooming products to customers across Pakistan with a convenient and reliable shopping experience.

1. Delivery Time

We aim to deliver orders within 2–5 business days across Pakistan. Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Customers will receive order confirmation and available delivery updates through our usual communication channels.

2. Free Shipping Across Pakistan

We offer free shipping on orders across Pakistan, subject to the terms displayed on our website at the time of purchase.

Any applicable delivery charges or exceptions will be communicated before the order is confirmed.

3. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and delivery locations.

Customers should provide a valid phone number and complete delivery address when placing an order so that the courier can contact them if necessary.

Please ensure that you are available to receive your parcel and pay the confirmed order amount upon delivery.

4. Open Parcel at Delivery

Customers may open and inspect their parcel at delivery where the courier service supports its open-parcel facility and the shipment is eligible.

Please follow the courier's instructions and inspect the received product before completing the delivery procedure where permitted.

If open-parcel inspection is unavailable for your shipment, contact VGR PAKISTAN for assistance if you discover a problem after receiving your order.

5. Incorrect, Damaged, or Faulty Products

If you receive an incorrect product, notice visible shipping damage, or identify a possible manufacturing fault, contact our support team as soon as possible.

Please provide your order number and, where requested, photographs or videos showing the issue. Our team will guide you through the applicable assessment, warranty, or replacement process.

6. Seven-Day Replacement for Manufacturing Faults

Customers may request a replacement within 7 days of delivery for a verified manufacturing fault, subject to our replacement policy and verification of the issue.

Please contact our support team promptly with your order details and evidence of the fault when requested.

This policy applies to eligible manufacturing faults and does not automatically cover accidental damage, misuse, or normal wear and tear.

7. Six-Month Repairable Warranty

Eligible products purchased from VGR PAKISTAN are covered by a 6-month repairable warranty, subject to our warranty terms and conditions.

If your product develops an eligible fault during the warranty period, contact our support team with your order details for guidance on warranty assessment and repair.

Please retain your order confirmation or proof of purchase.

8. Delivery Address and Contact Information

Customers are responsible for providing an accurate delivery address and valid contact number when placing an order.

If you need to correct your address or update your contact details, contact us as soon as possible. Changes may not be possible once the order has been dispatched.

9. Contact VGR PAKISTAN

For shipping questions, order updates, delivery concerns, warranty assistance, or replacement requests, contact us through our official channels.

Official Website: https://www.vgrpakistan.pk/

Business Name: VGR PAKISTAN

WhatsApp: +92 320 9753799

Email: support@vgrofficial.pk

Shop Address: Shop No. 6, 7, 8, Bakht Plaza, Canal Road, Gulbahar No. 3, Peshawar, Pakistan

We appreciate your trust in VGR PAKISTAN and aim to make every order experience as smooth as possible.