Returns & Refund Policy
Returns & Refund Policy – VGR Pakistan
At VGR PAKISTAN, we aim to deliver genuine VGR grooming products and provide a clear, reliable shopping experience. Please read this policy carefully before placing an order.
This policy explains our refund eligibility, replacement process, product inspection requirements, and procedures for reporting damaged, incorrect, or faulty products.
1. Inspect Your Parcel Upon Delivery
Customers should inspect their parcel and product as soon as possible after delivery and before using the product.
Please check:
- Whether the received product matches your order.
- Whether the product body, blades, and accessories appear physically intact.
- Whether the supplied accessories are present.
- Whether the parcel or product shows visible damage.
We strongly recommend recording a continuous unboxing video showing the sealed parcel, opening process, product, and accessories received.
An unboxing video may help us assess claims involving transit damage, missing items, or incorrect products. Please retain the original video and contact our support team promptly if you identify a problem.
Claims will be assessed according to the available evidence, the circumstances of the case, and applicable consumer protection requirements.
2. Seven-Day Replacement Policy
Replacement requests must be submitted within 7 days of delivery for an eligible, verified manufacturing fault.
To request a replacement:
- Contact our customer support team within seven days of receiving your order.
- Provide your order number and product model.
- Explain the problem and share photographs or videos if requested.
- Follow the instructions provided by our team for product assessment and return pickup.
Replacement eligibility depends on inspection and verification of the reported fault.
The manufacturing-fault replacement policy does not automatically cover:
- Accidental drops or impact damage.
- Physical breakage caused by mishandling.
- Damage caused by misuse or improper handling.
- Normal wear and tear.
- Personal preference or dissatisfaction unrelated to a product defect.
After the seven-day replacement period, eligible repairable technical problems may be handled under our separate Warranty Policy.
Nothing in this section excludes any remedy required by applicable consumer protection law.
3. Refund Policy — Untouched and Unused Products
Refund requests for change-of-mind returns are considered for untouched and unused products that can be properly inspected by the VGR PAKISTAN team, subject to our applicable policy and consumer protection requirements.
To request a refund:
- Contact our support team before returning the product.
- Provide your order number and reason for the request.
- Keep the product unused and in its original condition.
- Retain the original packaging, accessories, and included items where applicable.
- Follow the return instructions provided by our team.
The returned product must be made available for inspection by VGR PAKISTAN. Our team will assess its condition and determine eligibility under the applicable policy.
A refund is not confirmed until the inspection and approval process is complete.
Products that have been used for personal grooming generally do not qualify for change-of-mind refunds because of hygiene considerations. This does not remove any applicable rights relating to defective, incorrect, or misrepresented products.
Where a refund or another remedy is required by applicable law, the request will be handled accordingly.
4. Damaged, Incorrect, or Missing Items
If you receive an incorrect product, discover a missing accessory, or notice possible transit damage, contact us promptly.
Please provide:
- Your order number.
- A description of the issue.
- Photographs of the product and packaging.
- Your unboxing video, where available or requested.
Our team will review the information and explain the applicable resolution process.
If a parcel arrives visibly damaged, document its condition before using the product. Transit damage and customer-caused damage will be assessed separately.
An unboxing video is useful supporting evidence but does not override any remedy required by applicable law.
5. Physical Breakage and Accidental Damage
Physical breakage caused by dropping, impact, mishandling, or accidental damage after delivery is not covered by the manufacturing-fault replacement policy.
Damage resulting from misuse or improper handling may also affect eligibility under our applicable policies.
If you discover damage upon delivery, contact our support team promptly with supporting evidence so that we can assess the circumstances.
6. Hygiene and Personal Grooming Products
Hair trimmers, hair clippers, shavers, and other grooming devices are products intended for personal use.
For hygiene reasons, used grooming products are generally not eligible for change-of-mind refunds or replacements solely because the customer changes their mind or dislikes the grooming experience.
If a used product develops a suspected manufacturing or technical fault, contact our support team for assessment under the applicable replacement policy or separate Warranty Policy.
Hygiene considerations do not remove any legal rights relating to defective or misrepresented products.
7. Skin Sensitivity or Irritation
Skin sensitivity varies between individuals. Skin irritation or a rash after using a trimmer does not, by itself, establish that the product has a manufacturing defect.
If irritation occurs, stop using the product. Check that you have followed the product instructions for use and cleaning, and seek advice from a healthcare professional if symptoms persist or are severe.
If you suspect a technical or manufacturing fault, contact our support team with your order details and a description of the issue.
Skin sensitivity alone does not automatically qualify a used grooming product for a change-of-mind refund or replacement. Any claim alleging a product defect will be assessed individually, subject to applicable consumer protection requirements.
8. Reverse Pickup and Return Processing
If our team approves a return or reverse pickup for inspection or an eligible replacement, the reverse-pickup process may take approximately 5–15 days, depending on the courier service, pickup location, and operational circumstances.
This is an estimated timeframe, not a guaranteed completion period.
Before returning a product:
- Contact our support team and obtain return instructions.
- Provide your order number and explain the reason for your request.
- Share the requested photographs or videos.
- Pack the product and accessories securely as instructed.
- Retain the courier receipt or tracking information where available.
Please do not dispatch a product without contacting our team first.
The final resolution depends on the inspection findings, the applicable policy, and any requirements under consumer protection law.
9. Refund Processing
If a refund request is approved after inspection, our team will explain the applicable refund process and expected processing timeframe.
The time required for the refund to reach you may depend on the original payment method and the relevant payment or banking service.
Refund eligibility and processing are subject to our applicable policy and consumer protection requirements.
10. Warranty Policy
Eligible VGR products purchased from VGR PAKISTAN are covered by a 6-month repairable warranty, subject to the separate Warranty Policy and its terms and conditions.
The warranty covers eligible repairs and does not provide an automatic replacement.
For full details about warranty coverage, exclusions, and the claim process, please read our separate Warranty Policy.
Warranty Policy: https://www.vgrpakistan.pk/pages/warranty-policy
11. Contact VGR PAKISTAN
For refund requests, replacement inquiries, damaged deliveries, or questions about this policy, contact us through our official channels.
Business Name: VGR PAKISTAN
Official Website: https://www.vgrpakistan.pk/
WhatsApp: +92 320 9753799
Email: support@vgrofficial.pk
Shop Address: Shop No. 6, 7, 8, Bakht Plaza, Canal Road, Gulbahar No. 3, Peshawar, Pakistan
Please include your order number when contacting us about an existing purchase.
12. Policy Scope and Consumer Rights
This policy describes VGR PAKISTAN's standard procedures for refunds, replacements, and product inspection.
Nothing in this policy is intended to exclude, restrict, or override consumer rights or remedies that cannot lawfully be excluded under applicable law.
If you have questions about a specific order, please contact our support team for assistance.
Thank you for choosing VGR PAKISTAN. We appreciate your trust and are committed to providing transparent product information and appropriate after-sales support.